Department dispatchers work in the Emergency Communications Center and often serve as a citizen's first point of contact with the Department. A career as a Police Dispatcher is challenging, interesting and highly rewarding. You will have an opportunity to work with sworn police officers on a daily basis in solving crisis situations, assisting citizens and fellow Department members and ensuring that communication between citizens and officers in the field flows efficiently and effectively.
Police Dispatchers respond to requests for information or police services received through the 911 emergency calls, routine telephone calls and from citizens who come to police headquarters. These requests can range from emergency situations needing immediate police service, such as a report of a burglary in progress, to providing a citizen with directions to a local City business. The City of Russellville utilizes a Computer Aided Dispatch System to facilitate those communications, simplify reporting in the field and maintain required records. Police Dispatchers also process requests from other police departments and government agencies. Dispatchers also provide officers with a wide variety of support services such as conducting wanted person checks by computer through the state and national law enforcement computer networks, conducting drivers license and vehicle registration checks by computer with the Alabama Department of Motor Vehicles, communicating with other area police communications centers to obtain necessary information and countless other needed and vital services.